MY SERVER HACKED

Request Emergency Help

Tell us what happened. You don't need to know exactly what's wrong — provide whatever information you have.

We'll review your request and provide an initial response within 1 hour. Required fields are marked with *.

Never send secrets through this form.

Do not include passwords, private SSH keys, API tokens, cloud credentials, database passwords or any other secrets. If secure access is required later, we'll provide instructions for sharing it safely after the initial assessment.

01

Your information

So we know who to reply to.

We'll send a confirmation here immediately.

If you'd rather we reach you there than by email.

e.g. @yourhandle or +1 555 010 9999

02

What happened?

In your own words. Don't worry about using the right terminology.

What are you seeing? When did you notice it? Anything unusual you can describe helps.

What kind of incident is this?

Select everything that applies. Skip it if you're not sure.

A rough estimate is fine.

03

Server information

All optional. Fill in what you know — 'Not sure' is a valid answer.

Helps us match your request quickly.

Do you have SSH access?
Do you have root access?
Is the server currently online?
Is production currently affected?
04

Incident severity

This helps us prioritise. Choose the closest match.

How urgent is this?

e.g. customer-facing site down, internal tooling only, no revenue impact yet.

05

Additional details

Anything else that might help — log excerpts, process names, error messages.

Remember: no passwords, keys, tokens or credentials.

We'll review your request and provide an initial response within 1 hour. This is an initial response target, not a guaranteed resolution time.

Prefer email? Write to help@myserverhacked.com